Support
StatCare™ Support
Comprehensive and Extended Support for Axess™ and rOVIng™
Statmon Technologies offers extended support services for all our core software applications, including the award-winning Axess™ control and monitoring software. Our StatCare™ support packages provide mission-critical software support to keep your systems operating efficiently.
StatCare™ support is offered in one of two ways. Per-incident support covers a single support call for each incident payment. An Annual Support contract is per license and lets you submit unlimited support requests for 12 months, with software updates and fixes included.
The StatCare™ Premium option offers the unprecedented flexibility of phone support 24 hours per day, 7 days a week. Additionally, your email inquiries will be answered in a comprehensive manner in no more than 4 hours.
We can be reached by telephone at +1.888.418.3646 or by email. An email request is immediately forwarded to all support staff and management, while a telephone call to our main number may be placed into a queue. Email lets you submit your inquiry without the time constraints of voicemail or an answering service. Contact us by email at support@statmon.com.