StatCare™ Support

Comprehensive and extended support services keep you running smoothly!

Statmon Technologies offers extended support services for all our core software applications, including the award-winning Axess™ control and monitoring software. Our StatCare™ support package provides mission-critical software support to keep your system operating efficiently.

StatCare™ support options are offered one of two ways: per incident, or through our Annual Support option. Each support option is per license and allows you to submit unlimited support requests for 12 months. Also included are software updates and fixes.

The StatCare™ Premium option offers the unprecedented flexibility of phone support 24 hours per day, 7 days a week. Additionally, your email inquiries will be answered in a comprehensive manner in no more than 4 hours.

Contact Support

Address

We are located in Illinois at
3000 Lakeside Drive, Suite 300S
Bannockburn, IL 60015

Email

Please contact our support staff using
the link provided below, and for fast response please include the following information:
Name
Organization
Phone Number
Add any comments or dialog outlining
your particular situation.

support@statmon.com

Phone

+1(800) 516 0005 USA
+1(847 ) 604 5366 MAIN

FAQ's

General

Broad-based answers to the most common questions including system requirements, basic connections to a site, voltage requirements, installations, etc...

Axess

Answers to common questions concerning all Axess™ users including tech specs, installation times, devices supported, web access, and much more.

GPX-32/UIF-32

Statmon offers a variety of integrated hardware components for use with its software, and the GPX-32/UIF-32 is one such device.

Product Support

Documentation

Here you will find user manuals, plug-in documentation, release notes, white papers and more.

Multimedia

We have a burgeoning library of video tutorials and PowerPoint presentations available for download.

StatCare™ Support

You are now the proud owner of the best suite of monitoring and management software and have exhausted your options with documentation and video tutorials. If you need more, come to StatCare™ Support to find out how all your questions can be answered.