Many of Your Frequently Asked Questions Are Answered Below

General

How do I contact Support?

Either by telephone, 1-800-516-0005 toll-free in the US, or our main number 1-847-604-5366 - Select Menu Option 2 for Outside the US, or via e-mail. An e-mail message is immediately forwarded to all Support staff and management, while a telephone call to our main number may be placed into a queue. At the toll-free number, the answering service will forward collected call messages via e-mail immediately to Support. E-mail offers the ability to detail your inquiry or problem without the time constraint of a voice-mail or answering service limitation.

Will Statmon do the installation?

On-site installation is available from Statmon. Charges vary depending on the location and the number of sites.

Does Statmon offer a Support Contract?

Support periods are for one (1) year, with automatic 1-year extension upon payment of Statmon Renewal Invoice, prior to lapse of current period. Customers may purchase multiple-year periods, with payment on an annual basis. Support Base Price is generally quoted in the initial System(s) purchase Quotation. With any systems or licenses additions, the additional cost above the Base System Support is typically 15% of the additions cost.

What are the minimum system requirements-RAM, Processor speed, Hard Drive space?

The minimum PC machine requirements are an Intel Pentium-4 P, with a 1-Ghz or faster processor, 512-MB RAM (1-GB is recommended, more if using large numbers of channels, extensive OVIs and the like), 20 GB hard disk, 1-serial Port (USB port optional), Ethernet 10/100 UTP card, sound card, 1024x768 or higher resolution monitor, PS2 mouse, 101-key keyboard, 40x CD-ROM drive, Internet Explorer 5.5 or later (recommended for installations). Microsoft® Message Queuing Services must be installed and running (depending on Axess Version purchased), and must have Administrative privileges on the system.

How do I connect to remote sites?

Remote Axess sites can be accessed via TCP/IP, over LAN/WAN; via 2-wire dial or 4-wire dedicated telephone lines; via dedicated fiber, microwave or satellite links; or via broadband cable or wireless c circuits. It is recommended that the user also establish a secure VNC/ VPN connection.

What is the maximum number of sites that I can connect to from a monitoring site?

The number of sites you can connect to depends on the number of remote site connections purchased for each Axess license. When configuring for a NOC environment, other considerations will apply, please contact Statmon.

What is the voltage required to activate a status indicator?

The voltage required to activate a Status varies, usually between 5 and 24 VDC.

Where can I get copies of Axess or other product manuals.

The current CD release version of Axess contains a copy of the manual at time of the version release. Electronic version of Axess and other Statmon product manuals are available for download from the Statmon FTP site. Printed versions may be ordered at a nominal cost.